How Can We Support You?

Complete business communications systems.

We recognise that businesses and the communication technologies they rely on create differing support needs.

One size does not fit all which is why we offer you a wide choice of maintenance and support packages. If you require only weekday, office hours support we have a package as we do if your organisation demands full 24/7/365 cover to optimise operational integrity and critical business continuity.

Our services include pre-planned maintenance through to hot desk troubleshooting so that you can reduce downtime, maximise efficiency and concentrate upon the effective management of your organisation.

Our support packages

Hours of cover Period of cover
Support Packages 0830 - 1700 0830-2200 24 hours Mon - Fri Mon - Sat Mon - Sun
Pencare 1
Pencare 2
Pencare 3
Pencare 4
Pencare 5
Pencare 6
Pencare 7
Pencare 8
Pencare 9

Customer access for support

You can access our maintenance and support services by telephone, fax, email, online or through our Live Chat service.

Our customer portal hosts Pennine’s bespoke fault logging system and allows you to log a fault online with the key benefits of:

  • Independent consultancy advice
  • Online incident logging via a secure web portal
  • Online incident tracking via a secure web portal
  • E-mail notifications of incidents logged
  • E-mail notifications of updates and closure of incident
  • Online performance indicator

Not got an account on our customer portal?

To request an account on the customer portal please email sercon@penninetelecom.com with your details. Upon receipt of your request an account will be set up and your username and password will be sent to you.

Do not register lost/stolen handsets on Sage SalesLogix online portal

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Alternate ways to get in touch

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