Avaya UC Solution

Avaya Edge Diamond Partner logo

Accredited partner of Avaya

As an diamond accredited partner of Avaya, a global leader in enterprise communications systems, PennineUnified offers acknowledged expertise in the installation and maintenance of business telephony solutions and applications. These can provide your organisation with sophisticated effective real-time, multi-media unified communications platforms for both single and multi-site networks.

With Avaya IP Office you’ll be able to engage with your employees and customers like never before. Respond immediately. Share information anytime, anywhere via any device. You’ll have the power of a unified communication system that is incredibly sophisticated yet remarkably simple to use.

IP Office is fully capable of handling up to 3,000 users on a single site or across multiple sites and brings together telephony, video, mobility, instant messaging, contact centre applications as well as networking and security.

Whether you choose an on-premise, hosted or hybrid solution, your Avaya IP Office provides:

Features of Avaya IP Office

Unified 1

Scalable solutions

Small to mid-size businesses and branch offices, 5 to 3,000 users

Whether you have one office, operated over multiple sites, or have home or remote workers, Avaya IP Office keeps you connected.

Unified 2

Connect from anywhere

With easy access to the Avaya collaboration tools

Connect, communicate and collaborate from anywhere with easy access to the Avaya collaboration tools such as voice, video, presence and instant messaging as well as your emails, social channels and CRM solution

Unified 3

Save costs

With Voice over IP (VoIP) and Session Initiation Protocol (SIP)

Benefit from the flexibility and make calls over SIP (Session Initiation Protocol) – cut call costs and employ geographic numbers, regardless of your business location

Unified 4

Flexible mobile working

Work from anywhere on the device of your choice

Never miss a call, message or online meeting with access from your desktop, laptop, tablet, desk phone or mobile

Unifed 5

Be a truly multi-channel  contact centre

Provide your customers with a choice of communication paths

Provide multi-channel access for your contact centres with online chat and turn that chat into a voice call or let them email, text or even fax you and integrate it into your CRM system; skills based routing ensuring the caller is directed to the right agent with the skills to take the call; prioritize outbound calling to teams and agents; Call Recording; Self Service solutions; Interactive Voice Response (IVR); Contact Centre Reporting tools

Why Pennine?

Exceptional customer loyalty

High level of service with many of our clients taking advantage of our ability to handle a broad range of business communication requirements to offer standalone and integrated solutions which benefit from an extensive range of support services, including 24/7/365 packages available.

We take pride in what we do

We provide our staff with extensive training and development support to ensure that the expertise of our experienced engineers underpins every solution we provide.

We offer an impressive trading pedigree

With over 40 years’ experience in business communications and, as a Skype for Business partner, are a trusted supplier offering UC expertise backed by a commitment to always delivering the highest standards of service excellence.

Pennine Video

Office relocation sparks communications revolution at Greater Manchester Chamber of Commerce

Relocation to impressive new Manchester offices prompted the UK’s largest Chamber of Commerce to embark on a communications revolution, installing state-of-the-art technology to secure savings and further enhance customer service.

We’re here to support you every step of the way

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