We recognise that businesses and the communication technologies they rely on create differing support needs.
One size does not fit all which is why we offer you a wide choice of maintenance and support packages. If you require only weekday, office hours support we have a package as we do if your organisation demands full 24/7/365 cover to optimise operational integrity and critical business continuity.
Our services include pre-planned maintenance through to hot desk troubleshooting so that you can reduce downtime, maximise efficiency and concentrate upon the effective management of your organisation.
Our support packages
|Hours of cover||Period of cover|
|Support Packages||0830 - 1700||0830 - 2200||24 hours||Mon - Fri||Mon - Sat||Mon - Sun|
|Avoira Assist 1|
|Avoira Assist 2|
|Avoira Assist 3|
|Avoira Assist 4|
|Avoira Assist 5|
|Avoira Assist 6|
|Avoira Assist 7|
|Avoira Assist 8|
|Avoira Assist 9|
Customer access for support
You can access our maintenance and support services by telephone, fax, email, online or through our Live Chat service.
Our customer portal hosts Pennine’s bespoke fault logging system and allows you to log a fault online with the key benefits of:
- Independent consultancy advice
- Online incident logging via a secure web portal
- Online incident tracking via a secure web portal
- E-mail notifications of incidents logged
- E-mail notifications of updates and closure of incident
- Online performance indicator
Not got an account on our customer portal?
To request an account on the customer portal please email firstname.lastname@example.org with your details. Upon receipt of your request an account will be set up and your username and password will be sent to you.