Record all business communications wherever your workers are
Teleware is Pennine’s call recording solution that enables your business to record both inbound and outbound communications. Whether the need to record calls is for training, governance, productivity purposes or compliance with MiFID II or FCA regulations, we have a range of user-friendly and bespoke solutions that are easy to implement, manage and access.
With Teleware you can record multiple types of communications including fixed-line, mobile VoIP and SMS including Skype for Business. Using the unique Call Recording Interface, administrators can easily retrieve all recordings, and access replay functions, analytics and archived files.
Choose which calls to record, meaning important information isn’t missed
Will work in the absence of data and/or wi-fi
No maintenance or timely software upgrades
SMS and call recordings are stored to meet regulatory requirements
Existing mobile numbers can be retained
Stored in TeleWare cloud with ISO27001 certification and automatic deletion periods.
We’re here to support you every step of the way
All recordings are stored in one central web based recordings portal
The app works with any Android (6 and above) and iOS (10 and above) smartphone
Provides a means of separating business and personal calls
Upgrades are applied automatically with no user impact
The user interface is no different to the user’s native dialler
Call recordings are stored to meet regulatory requirements
Please get in touch to organise your audit
