My Pennine journey started in 1978 repairing radios. In 2003 I led the management buyout team and I am now Managing Director of Pennine. The business employs over 75 staff having expanded from its roots in two-way radio to offer extensive expertise in traditional and internet telephony, unified communications, wireless and data networks, mobiles as well as Cloud and IT Services.
Our consultative approach ensures that whatever your business requirements are, our solutions will be right for you. We understand that it’s important that your investment provides your company not only with the tools to enable your staff to communicate effectively, but that it’s flexible and future proofed to meet your future business needs as your business evolves.
Group Sales Director
Increasingly sophisticated and powerful, Customer Experience (CX) technologies have become a business imperative for SMEs and Blue chip companies. It’s crucial to deliver “right-first-time” investment which is why Avoira’s consultative approach is designed to leverage the best return for you. Our independent expertise enables us to design bespoke, best-fit solutions which equip your business with the tools to tangibly increase productivity and service levels.
UC Sales Manager
Avoira boasts both the experience and expertise vital to the design and implementation of highly powerful and responsive Unified Communications (UC) solutions. As leading UC experts, we and our clients also benefit from the trust and support of key vendors, including Avaya for which we are an accredited Sapphire partner. My team and I work in partnership with our clients to truly understand and deliver your business objectives – on time and on budget.
Group Head of Technical Services
We offer effective solutions to meet your specific needs – solutions that will be delivered on time and on budget. Our service portfolio ranges from consultancy through to full project management, pre-sales support and installation by our experienced, accredited engineering team along with post-sales support, ongoing maintenance and upgrade paths.
Telecom Service Manager
Our experienced and accredited engineering team install and commission telephone systems, whether they be Voice over IP (VoIP), unified communications incorporating voice, email, mobility, video, presences & IM and conferencing & collaboration or cloud and IT services. With a skilled team of engineers it’s comes as no surprise that we not only meet but exceed our SLA’s.
Warehousing touches every department within Pennine and is at the core of the business. We source all the products offered in Pennine’s diverse portfolio, from raising purchase orders, maintaining stock levels and organising shipments to our customers. Whether it’s a telephone headset, a long-term radio hire or a full-blown UC system, we take the same time and care to ensure everything is processed correctly.
HR & Business Support Manager
Since joining Pennine in 2003 we’ve introduced a train to retain policy which delivers real skills and career opportunities and helps boost our productivity, quality of service and profitability. It also ensures our staff are developed to their full potential ensuring they are confident and motivated to continually provide excellent customer service and is recognised by our Silver status in Investors in People and ISO9001 accreditation.
Radio Workshop Manager
Having joined Pennine in 1994 I’ve witnessed some significant changes in the two-way radio market, one being the introduction of digital radio. My team of skilled engineers now install radio systems complete with functionality for lone worker, man down, GPS tracking, task allocation, telemetry, alarm monitoring telephone interconnect … the days of two-way radio offering just Press To Talk (PTT) are most definitely long gone.
As Operations Manager I am responsible for Pennine’s CRM, Accounting and Billing platforms, as well as managing the sales support team who process Pennine’s orders. From a customer perspective it’s important that our customers receive invoices that clearly outline the products and services they take from us, whether it’s a system sale, two-way radio accessory or mobile phone connection.