Contact Centre

CC4Skype

Keep your customers happy with an omni-channel contact centre

Certified by Microsoft, CC4Skype is a fully-fledged contact centre and omni-channel business solution that has been developed to integrate with Skype for Business. Its Skype for Business environment unites agent and customer communication, providing a comprehensive reporting tool for all customer interactions.

Eliminate those long waits for a call to be answered or having to transfer the caller to a specialist. CC4Skype offers customer interaction by phone, online chat, email and social channels allowing you to improve the customer experience and improve agent handling times. With sophisticated call routing and queuing utilising a drag and drop graphical interface, it’s simple to set-up even the most complex of requirements, building call flows to meet multiple parameters such as product, language, skill level, client identity, knowledge and expertise of staff.

Features of CC4Skype

Certified by Microsoft

Designed and integrated with Skype for Business

Specifically designed for Skype for Business, CC4Skype is the ideal omni-channel communication platform for your dedicated contact centres and helpdesks.

Choice with omni-channel contact centres

Telephone, email, online chat, social media

Let your customers take control by providing them with a choice of how they interact with your organisation – by phone, chat to email and social media.

Take control of your call flow

Easy to use graphic call flow builder

An easy to use interface allows for the quick design of call flows, such as calls being routed direct to an available specialist, call queuing and management of call flows during busy periods and much more.

Real-time dashboard and call recording

Be proactive and reactive on the conversations taking place

Intervene in a conversation, whisper when a conversation isn’t going well, benefit from real-time dashboards and historical reporting plus automatic and manual recording.

Improve handling times

Have access to everything on one screen

CC4Skype allows you to make tab pages that connect to a url, providing quick access to information from third parties and reducing the average handling time per transaction.

Why Pennine?

Trusted Partner

As an accredited Skype for Business partner you can trust our consultative approach, project management and implementation of your UC solution.

User Adoption

Our user adoption training will maximise your investment. Designed to help your teams utilise the contact centre solution to its very best, driving productivity and efficiencies.

Our impressive expertise

With over 40 years experience in business communications our expertise is backed by a commitment to always deliver the highest standards of service excellence.

We’re here to support you every step of the way

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We offer free demos of this service

Please get in touch to organise your free demo